Useful details
Frequently asked.
Clear answers, before and after you choose.
How do I choose the right cover?
Measure your seat before purchasing and compare the shape and dimensions shown. These are non-vehicle-specific covers; a matching measurement alone does not establish compatibility. Compatibility with seat-mounted airbags, active head restraints, integrated seat belts, heated or ventilated seats has not been verified. Obtain vehicle-appropriate compatibility confirmation before installation. Never cover or obstruct airbag seams, belt buckles, seat controls or restraint components.
What is included with my seat cover?
The included pieces are listed on each product page. Essential covers the seat base only; Commute includes a backrest and base cover; Contour and Executive include three pieces for one seat; Touring and Signature include six pieces for two front seats.
Where do you ship, and what does it cost?
We offer free standard shipping to the contiguous 48 United States and Washington, DC, with no minimum order value. Alaska, Hawaii, US territories and APO/FPO addresses are outside our service area.
Read the shipping policy ↗How long will delivery take?
Handling takes an estimated 1–2 business days and transit after dispatch takes an estimated 3–4 business days. Total estimated delivery is 4–6 business days from the applicable handling start day. Our cut-off is fixed at 7:00 PM CST (UTC−06:00), without daylight-saving adjustments. After-cut-off, weekend and US federal holiday orders enter handling on the next business day. Arrival dates are estimates, not guarantees.
Read the shipping policy ↗Can I return an item?
Request a return within 30 days of receipt by contacting [email protected] with the order number and reason. Obtain authorization before returning it. Change-of-mind items must be unused, in original condition and original packaging. Return shipping for a change of mind is customer-paid to our address in France. There is no restocking fee.
Read the return policy ↗What if an item is damaged, defective or incorrect?
Contact [email protected] with your order reference and details of the issue. We cover return shipping for our errors, damage and defects. Ordinary unused-condition and intact-packaging requirements do not prevent you from requesting help with these issues.
Read the return policy ↗When are approved refunds returned?
Approved refunds are returned automatically to the original payment account within 10 calendar days.
Read the return policy ↗How are prices and payments shown?
All prices are in USD. Review your item quantities, shipping, tax and total at checkout before submitting a payment request. Tax charged at checkout is $0.00. A payment attempt alone is not confirmation of completed payment or order acceptance.
How should I clean the covers?
Follow the care instructions for your selected material. Woven and knit products use different cleaning methods from PU-coated and mixed-material products. The product page includes the relevant instructions.
How can I contact Palettium?
Email [email protected]. Our company address is 4 Rue De Bretteville, 50430 Saint-Germain-Sur-Ay, France.
A little more detail?
Contact us at [email protected].